Return & Refund Policy

Introduction

At Chung Nam, we aim to ensure you’re completely satisfied with every purchase. If you’re not happy with your order, our Return & Refund Policy outlines the process to make things right quickly and fairly.

1. Eligibility for Returns

You can request a return within 30 days of receiving your order if:

• The item is defective, damaged, or incorrect.

• The product is unused, in its original packaging, and in resaleable condition.

2. How to Initiate a Return

To start your return:

1. Contact our support team at info@chungnam.vn or through our Contact Form.

2. Include your order number, reason for return, and photos if applicable.

3. We’ll review your request within 1–2 business days and provide next steps.

3. Refund Process

Once your return is approved and the product is received:

• Refunds are processed to your original payment method within 07 days.

• You’ll receive a confirmation email once the refund is completed.

4. Non-Returnable Items

Certain products are not eligible for return:

• Downloadable or digital goods

• Gift cards

• Clearance or promotional items

5. Shipping for Returns

Customers are responsible for return shipping costs unless:

• The product arrived defective or incorrect.
  We recommend using a trackable shipping service.

6. Contact Us

For any questions about our Return & Refund Policy, please reach out to:
📧 Email: info@chungnam.vn
📞 Phone: 0903-658-072
🏢 Address: 896A/29 Hậu Giang, P.12, Q.6, TP.HCM